Andrew “A.J.” Stuart
Software Engineer · Speech & Contact Center Systems
about
I've spent 15+ years working at the intersection of speech technology and contact centers — from legacy IVR platforms to cloud-based conversational AI. I like understanding how systems actually work, automating the tedious parts, and figuring out why something broke. Right now I'm learning my way around AWS Connect and cloud infrastructure, picking up new tools as the work calls for it.
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Contact Center & IVR
Conversational AI & Speech
Languages
Cloud & DevOps
Data & Reporting
Collaboration
experience
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Sr. Unified Contact Center Developer
Supporting the Unified Communications team on Pacific Life's AWS Connect contact center platform, building and provisioning cloud contact center infrastructure and integrations. Still ramping up in this role, with hands-on work so far across AWS Connect, Terraform, Azure DevOps pipelines, Python, and Node.js.
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Speech Scientist / Software Engineer
Designed and implemented ASR grammars and conversational AI solutions for enterprise contact centers. Led a full migration from Nuance to Dialogflow, reducing intent development time by 80%, and built internal tooling for speech performance analysis and reporting.
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Software Analyst
Lead developer on new IVR projects, guiding a team of 10–15 programmer analysts on VoiceXML platform best practices while balancing creative design with delivery timelines.
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Programmer Analyst
Built and maintained client IVR applications across multiple speech platforms, expanding into PHP and JavaScript while developing the company's first apps on a new VoiceXML platform.
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B.S., Management Information Systems
projects
Builds Dialogflow ES intents from a config file and training phrase files — validate, extract from Excel, and compare/merge/package into an agent export. Same feature set across a desktop GUI, a CLI, and an in-browser build (via Pyodide, nothing uploaded).